While guidelines for guiding response to FEMA Recoupment letters exist on their website, the Sandy Recovery Office has also provided specific directions for DCMs. You can find them at this Dropbox location.
- Respond to the Notice of Debt in a timely manner.
- Request the FEMA records pertaining to the recoupment if they are in doubt.
- Appeal the recoupment if they think it is unwarranted.
- Request a payment plan, a hardship waiver, or other modification.
Of the NY cases appealed through the end of October, in 33.5% the recoupment was terminated and in another 5.9% were modified.
If DCMs have questions about the process, they can call the Recoupment Helpline at at 1-800-816-1122 or (TTY at 800-462-7585).